A: If you do not receive a confirmation email, please check the following:
このアイテムを使ったコーディネート
特徴
-
透け感のある通気性素材で快適な着心地。
-
スリムに見えるシルエットと、サイドのレース＆リボンデザインがポイント。
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スポーティーさとガーリーさをミックスしたストリートスタイルにぴったりな一枚。
素材＆ケア
- 100%%ポリエステル
- 洗濯の際は他の物と分けて、漂白剤を避け、30度以下の水温で、手洗いをお勧めします。また長時間の漬け置きは避け、洗濯後は放置せず形を整えて直ちに干してください。
- 商品番号：KADX0342
ご注意：
✧服のサイズ表を必ずご確認いただき、ご自身に合ったサイズをお選びください。
✧ 商品の撮影は、照明やモニターの色の違いにより、実物と写真に若干の色差が生じる場合がございます。お客様の色に対する解釈も異なるため、何卒ご了承ください。
✧ 洗濯後に若干の色落ちが見られることがありますが、これは通常の現象です。
If you have any questions, please refer to the "Frequently Asked Questions" below. For inquiries, please contact us at the email address (info@kakiss.store). Our customer service representative will reply within 24 hours (excluding holidays). Thank you for your cooperation.
Q: I haven't received any confirmation emails, such as order confirmation emails.
1. Have you set up your email to reject incoming emails?
2. Has it been sorted into your spam folder or trash?
3. Has your mailbox or server capacity exceeded its limit?
4. Are you experiencing delays in receiving emails due to communication conditions with your provider?
5. Is there any mistake in the email address you registered?
6. If you use email addresses such as @i.softbank.jp, @icloud.co.jp, @ezweb.ne.jp, @docomo, or any part of @gmail, emails sent from the server (such as automatic reply emails) may be treated as spam and may not be received by the customer.
If neither of these apply to you, please contact us.
Email address: info@kakiss.store
[Customer support hours] 10:00-18:00 Closed: Saturdays, Sundays, and holidays
Q: What payment methods do you accept?
A:①Credit card (Visa, MaterCard, JCB are accepted)
②PayPal ( PayPal now allows you to pay with your bank account in addition to credit cards and debit cards. Customers who don't use cards can also make safe and easy payments.)
③Convenience stores
④Bank transfer
detail:
1. Credit Card
The following credit card companies are available.
2. PayPal
About PayPal
https://www.paypal.com/jp/webapps/mpp/merchant
In addition to credit cards and debit cards, PayPal now allows you to make payments from your bank account. Customers who don't use cards can also make payments safely and easily.
Please go to the following page to register for a free PayPal account.
3. Payment at a convenience store
[Payment at Lawson/Ministop (Loppi or MINISTOPLoppi)]
When you purchase a product, take note of the customer number and confirmation number (or payment acceptance number) that are notified to you by the EC site, and go to a Lawson or Ministop store. Enter the numbers into the Loppi or MINISTOP Loppi multimedia terminal installed in the store, and pay at the cash register with the application ticket that is issued.
[Payment at FamilyMart]
When you purchase an item, take note of the collection number you receive from the EC site and go to a FamilyMart store. Enter the number into the FamiPort multimedia terminal installed in the store and pay at the cash register with the application ticket that is issued.
4. Bank Transfer
When you purchase the product, take note of the collection agency number, customer number, and confirmation number (or payment acceptance number) that are notified to you by the EC site, and go to a bank or ATM. Transfer fees will be borne by the customer.
Normally, inventory quantities are unstable due to circumstances such as campaign periods, cancellations, and product changes. In the unlikely event that an item you ordered is out of stock, YOMOMENT will contact you by email.
In order to secure product stock as soon as payment is completed, customers who have chosen to pay at a convenience store or by bank transfer will not be able to secure stock in the system if payment is not completed after ordering, so there may be cases where the product is sold out. Thank you for your understanding.
Q: Can I change or cancel my order?
A: You can change or cancel your order before it is shipped, but once it has been shipped, you cannot change or cancel it. Thank you for your understanding.
Q: I'm not sure about the size...
A: Please refer to the size guide on the product page. You can also contact us directly.
Order Status
Q: I would like to confirm the details of my order.
A: We will send you an email with the order details within 30 minutes after your order is confirmed. Please check it.
Q: My order was automatically cancelled, why?
A:YOMOMENT cannot validate the billing information you enter. If the billing address does not match the one on file with your card company or bank, your order will be automatically canceled. If your order is canceled, please contact your card issuer or bank to verify that your billing information is correct, and then place your order using the correct billing address.
Q: I would like to track my package.
A: Once your package has been shipped, we will email you the tracking number and the website where you can track it.
Q: My package hasn't arrived. It's been lost. What should I do?
A: If your package does not arrive or is lost, please rest assured that we will resend it or provide a full refund after we have inspected it.
Q: It's been a while since it was shipped, but I still haven't received it. When will it arrive?
A: After shipping, it usually takes about 3-5 business days (excluding holidays) to arrive. However, this may vary depending on weather and traffic conditions, so please wait about a week after receiving the shipping completion notification. If you have not received your item within a week, please contact the shipping company or here.
About delivery method
Shipping company: Yamato Transport / Sagawa Express / Japan Post
After receiving your order, we will ship it within about 3-5 days (excluding holidays).
Convenience store payment orders: After payment is made at a convenience store, the item will be shipped within 1-3 days (excluding holidays).
Once shipped, we will notify you of the tracking number by email. After shipping, it will be delivered within about one week. (Excluding public holidays)
Please contact the shipping company for information on the status of your package.
Baggage Inquiry >>*We may use a delivery method different from that mentioned above without prior notice.
*Delivery may be delayed due to weather, traffic conditions, or holidays.
*Due to the spread of COVID-19, there may be delays in the delivery of your package.
*If your package is returned due to the recipient being absent for an extended period of time or being unable to reach you by phone, please contact us as soon as possible by email at info@kakiss.store or via chat on our website.
*Please note that if you refuse to receive the package due to your own reasons, a return shipping fee and handling fee totaling 1,200 yen will be charged. This fee will be borne by the customer.
Other support
Shipping and delivery information>>
Returns, exchanges and cancellations>>
If you have any questions, please feel free to contact us.
Email us at info@kakiss.store or click here .
Shipping Fee
Standard Shipping:
Okinawa Prefecture : 2,000 yen (free shipping for purchases over 12,000 yen)
Outside Okinawa Prefecture: 700 yen (free shipping for purchases of 10,000 yen or more)
About delivery method
Shipping company: Yamato Transport / Sagawa Express / Japan Post
After receiving your order, we will ship it within about 3-5 days (excluding holidays).
Convenience store payment orders: After payment is made at a convenience store, your order will be shipped within approximately 3-5 days (excluding holidays).
Once shipped, we will notify you of the tracking number by email. After shipping, it will be delivered within about one week. (Excluding public holidays)
Please contact the shipping company for information on the status of your package.
*We may use a delivery method different from that mentioned above without prior notice.
*Delivery may be delayed due to weather, traffic conditions, or holidays.
*If your package is returned due to the recipient being absent for an extended period of time or being unable to reach you by phone, please contact us as soon as possible by email at info@kakiss.store or via chat on our website.
*Please note that if you refuse to receive the package due to your own reasons, a return shipping fee and handling fee totaling 1,200 yen will be charged. This fee will be borne by the customer.
* Please note that if you use email addresses such as @i.softbank.jp, @icloud.co.jp, @ezweb.ne.jp, @docomo, or any part of @gmail, emails sent from the server (such as automatic reply emails) may be treated as spam and may not be received by the customer.
About product returns and exchanges
We take great care in managing and shipping our products, but in the unlikely event that you receive a defective product (damaged, soiled, etc.), the wrong product, or the wrong quantity, we will exchange or return the product at our expense. In that case, we apologize for the inconvenience, but please contact us or email us at info@kakiss.store within 14 days of receiving the product. We will get back to you within three days (excluding holidays). Responses may be delayed when we receive many inquiries before and after campaigns.
* Defective items are only accepted if they were damaged when delivered. Please note that we will not accept any damages after the item has been worn.
If it is for customer's convenience, is it possible to return or get a refund?
Returns and refunds are possible. Please submit a return request within 14 days of receiving the product. We regret that we cannot accept requests for returns beyond 14 days. If you wish to return or receive a refund for your own reasons, you will be responsible for the return shipping costs. (If you return the product cash on delivery, we will refund the amount minus the shipping costs.) If you have ordered multiple items and would like to return one of them, the refund amount will only be for the item you wish to return.
Normally, we only charge customers one shipping fee (including returns), but if you return or exchange an item for your own reasons (wrong size, wrong order, different image, etc.), you will be responsible for the shipping fee. Please note that we will cover the return shipping fee, re-shipping fee, and handling fee for refunds.
About refunds in case of returns <For customers paying by credit card>
Refunds will be processed after the canceled or returned product arrives at our company. If the cancellation occurs after the closing date of your credit card company, the refund will be made the following month or the month after. For more information, please contact your credit card company.
We will provide you with more details after we receive your return notification.
Return address
For more information on return shipping, please contact us via email.
Exchange Policy
As a general rule, we do not accept exchanges due to customer convenience. Thank you for your understanding.
Cases where returns are not possible
Please note that we cannot accept exchanges or returns in the following cases:
- More than 14 days from the date of arrival of the product
- Products that have been opened and used or show signs of use
- If the item becomes smelly from perfume, tobacco, or other odors due to trying on, or if the item is damaged (scratched, dirty, loose threads, deformed, etc.)
- Products that have been dry-cleaned, washed, or altered
- Items without tags or accessories
- Auction items and sale items
- Products that come into direct contact with the skin, such as Underwear and Stock, cannot be returned or exchanged due to hygiene concerns.
- Due to customer reasons such as the product being different from the image in the photo or the color being different from what was expected
- If you have not contacted us in advance
Cancellation Policy
Cancellation is possible before shipment, but cancellation after shipment is not allowed. Thank you for your understanding.
If your order is cancelled without any prior notice, we may refuse to accept your order in the future.
Since we ship large quantities, there may be a slight difference between the time your package is actually shipped and the time of the automated shipping email sent to you. The actual shipping time is based on our shipping records. If you wish to cancel or change your order, please contact us as soon as possible.
Normally, inventory quantities are unstable due to circumstances such as campaign periods, cancellations, and product changes. In the unlikely event that an item you ordered is out of stock, YOMOMENT will contact you by email.
Notes on returns
When returning an item, please send the box and accessories that were delivered with the product together. When returning an item, please use a courier service and be sure to keep a copy of the shipping receipt. If there is no proof of shipping, we will not be responsible for any problems such as loss or misdelivery during delivery. Please note that we will not accept returns in the following cases:
- If the item does not arrive due to delivery issues
- If the item is damaged due to delivery issues
- If the product or accessories are missing
If you return a non-returnable item directly without contacting us, we will unfortunately have to refuse to accept it.
How to get a refund if I return an item
<For customers paying by credit card>
Refunds will be processed after the canceled product arrives at our company. If the cancellation occurs after the closing date of your credit card company, the refund will be made the following month or the month after. For details, please contact your credit card company.
<For customers paying by bank transfer or at a convenience store>
Once the canceled or returned item arrives at our company, refunds will be made via PAYPAL or YOMOMENT gift cards. Please note that we cannot accept refunds in cash or by bank transfer. In the case of returns, refunds will be made within 7 working days after the returned item is confirmed. In addition, if the return is due to customer's convenience, the customer will be responsible for the bank transfer fee for the refund.
We will provide you with more details after we receive your return notification.
If you have any other questions, please feel free to contact us.
Return address
〒334-0075 1-36-4 Edobukuro, Kawaguchi City, Saitama Prefecture (413)
Recipient: kakiss warehouse
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