A: If you do not receive a confirmation email, please check the following:
1. Have you set up your email to reject incoming emails?
2. Has it been sorted into your spam folder or trash?
3. Has your mailbox or server capacity exceeded its limit?
4. Are you experiencing delays in receiving emails due to communication conditions with your provider?
5. Is there any mistake in the email address you registered?
6. If you use email addresses such as @i.softbank.jp, @icloud.co.jp, @ezweb.ne.jp, @docomo, or any part of @gmail, emails sent from the server (such as automatic reply emails) may be treated as spam and may not be received by the customer.
If neither of these apply to you, please contact us.
Email address: info@kakiss.store
[Customer support hours] 10:00-18:00 Closed: Saturdays, Sundays, and holidays
Q: What payment methods do you accept?
A:①Credit card (Visa, MaterCard, JCB are accepted)
②PayPal ( PayPal now allows you to pay with your bank account in addition to credit cards and debit cards. Customers who don't use cards can also make safe and easy payments.)
③Convenience stores
④Bank transfer
detail:
1. Credit Card
The following credit card companies are available.
2. PayPal
About PayPal
https://www.paypal.com/jp/webapps/mpp/merchant
In addition to credit cards and debit cards, PayPal now allows you to make payments from your bank account. Customers who don't use cards can also make payments safely and easily.
Please go to the following page to register for a free PayPal account.
3. Payment at a convenience store
[Payment at Lawson/Ministop (Loppi or MINISTOPLoppi)]
When you purchase a product, take note of the customer number and confirmation number (or payment acceptance number) that are notified to you by the EC site, and go to a Lawson or Ministop store. Enter the numbers into the Loppi or MINISTOP Loppi multimedia terminal installed in the store, and pay at the cash register with the application ticket that is issued.
[Payment at FamilyMart]
When you purchase an item, take note of the collection number you receive from the EC site and go to a FamilyMart store. Enter the number into the FamiPort multimedia terminal installed in the store and pay at the cash register with the application ticket that is issued.
4. Bank Transfer
When you purchase the product, take note of the collection agency number, customer number, and confirmation number (or payment acceptance number) that are notified to you by the EC site, and go to a bank or ATM. Transfer fees will be borne by the customer.
Normally, inventory quantities are unstable due to circumstances such as campaign periods, cancellations, and product changes. In the unlikely event that an item you ordered is out of stock, YOMOMENT will contact you by email.
In order to secure product stock as soon as payment is completed, customers who have chosen to pay at a convenience store or by bank transfer will not be able to secure stock in the system if payment is not completed after ordering, so there may be cases where the product is sold out. Thank you for your understanding.
Q: Can I change or cancel my order?
A: You can change or cancel your order before it is shipped, but once it has been shipped, you cannot change or cancel it. Thank you for your understanding.
Q: I'm not sure about the size...
A: Please refer to the size guide on the product page. You can also contact us directly.
Order Status
Q: I would like to confirm the details of my order.
A: We will send you an email with the order details within 30 minutes after your order is confirmed. Please check it.
Q: My order was automatically cancelled, why?
A:YOMOMENT cannot validate the billing information you enter. If the billing address does not match the one on file with your card company or bank, your order will be automatically canceled. If your order is canceled, please contact your card issuer or bank to verify that your billing information is correct, and then place your order using the correct billing address.
Q: I would like to track my package.
A: Once your package has been shipped, we will email you the tracking number and the website where you can track it.
Q: My package hasn't arrived. It's been lost. What should I do?
A: If your package does not arrive or is lost, please rest assured that we will resend it or provide a full refund after we have inspected it.
Q: It's been a while since it was shipped, but I still haven't received it. When will it arrive?
A: After shipping, it usually takes about 3-5 business days (excluding holidays) to arrive. However, this may vary depending on weather and traffic conditions, so please wait about a week after receiving the shipping completion notification. If you have not received your item within a week, please contact the shipping company or here.
About delivery method
Shipping company: Yamato Transport / Sagawa Express / Japan Post
After receiving your order, we will ship it within about 3-5 days (excluding holidays).
Convenience store payment orders: After payment is made at a convenience store, the item will be shipped within 1-3 days (excluding holidays).
Once shipped, we will notify you of the tracking number by email. After shipping, it will be delivered within about one week. (Excluding public holidays)
Please contact the shipping company for information on the status of your package.
Baggage Inquiry >>*We may use a delivery method different from that mentioned above without prior notice.
*Delivery may be delayed due to weather, traffic conditions, or holidays.
*Due to the spread of COVID-19, there may be delays in the delivery of your package.
*If your package is returned due to the recipient being absent for an extended period of time or being unable to reach you by phone, please contact us as soon as possible by email at info@kakiss.store or via chat on our website.
*Please note that if you refuse to receive the package due to your own reasons, a return shipping fee and handling fee totaling 1,200 yen will be charged. This fee will be borne by the customer.
Other support
Shipping and delivery information>>
Returns, exchanges and cancellations>>
If you have any questions, please feel free to contact us.
Email us at info@kakiss.store or click here .
