Returns, Exchanges and Cancellations

We take great care in managing and shipping our products, but in the unlikely event that you receive a defective product (damaged, soiled, etc.), the wrong product, or the wrong quantity, we will exchange or return the product at our expense. In that case, we apologize for the inconvenience, but please contact us or email us at info@kakiss.store within 14 days of receiving the product. We will get back to you within three days (excluding holidays). Responses may be delayed when we receive many inquiries before and after campaigns.

* Defective items are only accepted if they were damaged when delivered. Please note that we will not accept any damages after the item has been worn.

If it is for customer's convenience, is it possible to return or get a refund?

Returns and refunds are possible. Please submit a return request within 14 days of receiving the product. We regret that we cannot accept requests for returns beyond 14 days. If you wish to return or receive a refund for your own reasons, you will be responsible for the return shipping costs. (If you return the product cash on delivery, we will refund the amount minus the shipping costs.) If you have ordered multiple items and would like to return one of them, the refund amount will only be for the item you wish to return.

Normally, we only charge customers one shipping fee (including returns), but if you return or exchange an item for your own reasons (wrong size, wrong order, different image, etc.), you will be responsible for the shipping fee. Please note that we will cover the return shipping fee, re-shipping fee, and handling fee for refunds.

About refunds in case of returns <For customers paying by credit card>
Refunds will be processed after the canceled or returned product arrives at our company. If the cancellation occurs after the closing date of your credit card company, the refund will be made the following month or the month after. For more information, please contact your credit card company.

We will provide you with more details after we receive your return notification.

Return address

For more information on return shipping, please contact us via email.

Exchange Policy

As a general rule, we do not accept exchanges due to customer convenience. Thank you for your understanding.

Cases where returns are not possible

Please note that we cannot accept exchanges or returns in the following cases:

More than 14 days from the date of arrival of the product
Products that have been opened and used or show signs of use
If the item becomes smelly from perfume, tobacco, or other odors due to trying on, or if the item is damaged (scratched, dirty, loose threads, deformed, etc.)
Products that have been dry-cleaned, washed, or altered
Items without tags or accessories
Auction items and sale items
Products that come into direct contact with the skin, such as Underwear and Stock, cannot be returned or exchanged due to hygiene concerns.
Due to customer reasons such as the product being different from the image in the photo or the color being different from what was expected
If you have not contacted us in advance

Cancellation Policy

Cancellation is possible before shipment, but cancellation after shipment is not allowed. Thank you for your understanding.

If your order is cancelled without any prior notice, we may refuse to accept your order in the future.

Since we ship large quantities, there may be a slight difference between the time your package is actually shipped and the time of the automated shipping email sent to you. The actual shipping time is based on our shipping records. If you wish to cancel or change your order, please contact us as soon as possible.

Normally, inventory quantities are unstable due to circumstances such as campaign periods, cancellations, and product changes. In the unlikely event that an item you ordered is out of stock, YOMOMENT will contact you by email.

Notes on returns

When returning an item, please send the box and accessories that were delivered with the product together. When returning an item, please use a courier service and be sure to keep a copy of the shipping receipt. If there is no proof of shipping, we will not be responsible for any problems such as loss or misdelivery during delivery. Please note that we will not accept returns in the following cases:

If the item does not arrive due to delivery issues
If the item is damaged due to delivery issues
If the product or accessories are missing

If you return a non-returnable item directly without contacting us, we will unfortunately have to refuse to accept it.

How to get a refund if I return an item

<For customers paying by credit card>

Refunds will be processed after the canceled product arrives at our company. If the cancellation occurs after the closing date of your credit card company, the refund will be made the following month or the month after. For details, please contact your credit card company.

<For customers paying by bank transfer or at a convenience store>

Once the canceled or returned item arrives at our company, refunds will be made via PAYPAL or YOMOMENT gift cards. Please note that we cannot accept refunds in cash or by bank transfer. In the case of returns, refunds will be made within 7 working days after the returned item is confirmed. In addition, if the return is due to customer's convenience, the customer will be responsible for the bank transfer fee for the refund.

We will provide you with more details after we receive your return notification.

If you have any other questions, please feel free to contact us.