1. Inquiries
Company name: HONG KONG HELU LIMITED
Address: OFFICE 5, 8/F, MEGA CUBE 8 WANG KWONG ROAD, KLN BAY, KOWLOON HONG KONG
Manager: Ting Sheng
Email address: info@kakiss.store
Customer Service Phone: 050-5809-3508
Customer service hours: Monday to Friday (10:00~20:00) excluding weekends and holidays
Payment Term:
Please make payment within 7 days from the date of order.
If payment is not confirmed within 7 days, your order will be cancelled.
2. Payment
(1) PAYPAL
In addition to credit cards and debit cards, PAYPAL now allows you to pay with your bank account. Even customers who don't use cards can make payments safely and easily.
Please go to the following page to register for free PAYPAL.
(2) Credit card
The following credit card companies are available.
(3) Payment at a convenience store
Payment at Lawson and Ministop (Loppi or MINISTOPLoppi)
When you purchase a product, take note of the customer number and confirmation number (or payment acceptance number) that are notified to you by the EC site, and go to a Lawson or Ministop store. Enter the numbers into the Loppi or MINISTOP Loppi multimedia terminal installed in the store, and pay at the cash register with the application ticket that is issued.
Payment at FamilyMart
When you purchase an item, take note of the collection number you receive from the EC site and go to a FamilyMart store. Enter the number into the FamiPort multimedia terminal installed in the store and pay at the cash register with the application ticket that is issued.
Payment at Seico Mart
When you purchase an item, take note of the payment acceptance number you receive from the EC site and go to a Seicomart store. Enter the number into the Club Station multimedia terminal installed in the store and pay at the cash register with the application ticket that is issued.
(4) Bank transfer
When you purchase a product, take note of the collection agency number, customer number, and confirmation number (or payment acceptance number) that are notified to you by the EC site, and go to a bank or ATM. Transfer fees will be borne by the customer.
If the item you ordered becomes out of stock due to a campaign period, cancellation, product change, or other circumstances, KAKISS will contact you by email.
If you choose convenience store or bank transfer payment and payment is not completed after placing an order, the system will not be able to reserve the stock, so the product may go out of stock.
We kindly appreciate your understanding.
3. Shipping and Delivery
Standard Shipping:
Okinawa Prefecture : 2,000 yen (free shipping for purchases over 12,000 yen)
Outside Okinawa Prefecture: 700 yen (free shipping for purchases of 9,000 yen or more)
About delivery method
- Shipping company: Yamato Transport, Sagawa Express
- After receiving your order, it will be shipped within 3-5 business days (excluding holidays).
- Once shipped, we will notify you of the tracking number by email.
- After shipping, your order will be delivered within about one week (excluding holidays).
- Please contact Yamato Transport regarding the status of your package. http://www.kuronekoyamato.co.jp/ytc/customer/
- Sagawa Express: http://www.sagawa-exp.co.jp/
*We may use a delivery method different from that mentioned above without prior notice.
*Delivery may be delayed due to weather, traffic conditions, or holidays.
4. Returns, Exchanges and Cancellations
About product returns and exchanges
We take great care in managing and shipping our products, but in the unlikely event that you receive a defective product (damaged, soiled, etc.), the wrong product, or the wrong quantity, we will exchange or return the product at our own expense. In that case, we apologize for the inconvenience, but please contact us or info@kakiss.store within 14 days of receiving the product. Our customer service representative will respond within 24 hours. (Excluding public holidays)
* Defective items are only accepted if they were damaged when delivered. Please note that we will not accept any damages after the item has been worn.
If it is for customer's convenience, is it possible to return or get a refund?
Returns and refunds are possible. Please contact us or info@kakiss.store within 14 days of receiving the product. We regret that we cannot accept returns after 14 days. In the case of returns and refunds, the customer will be responsible for the return shipping fee. (If you return the item cash on delivery, we will refund the amount minus the shipping fee.) If you order multiple items and wish to return one of them, the refund amount will be
This will only apply to the product you wish to return.
Normally, we only charge shipping fees once (including returns), but if you return or exchange an item for your own reasons (wrong size, wrong order, different image, etc.), you will be responsible for the shipping fees. Please note that we will cover the return shipping fees, re-shipping fees, and fees for refunds.
Exchange Policy
As a general rule, we do not accept exchanges due to customer convenience. Thank you for your understanding.
Cases where returns are not possible
Please note that we cannot accept exchanges or returns in the following cases:
- If you contact us after
- Products that have been opened and used or show signs of use
- If the item becomes smelly (perfume, cigarettes, etc.) or has scratches, stains, loose threads, deformation, or damage due to trying on the item
- Products that have been dry-cleaned, washed, or altered
- Products without packaging (bags, cases, tags) or accessories
- Auction items and sale items
- Products that are worn directly on the skin, such as underwear and poles
- Due to customer reasons such as the product being different from the image in the photo or the color being different from what was expected
- Due to customer reasons such as ordering the wrong product
- If you have not contacted us in advance
Cancellation Policy
Please note that cancellations before shipment are possible, but cancellations after shipment are not allowed.
If your order is returned to us after the payment deadline has passed or you are unable to receive the package, it will be automatically cancelled. Please note that if your order is cancelled without any prior notice, we may refuse to accept any future orders.
Notes on returns
When returning an item, please send the box and accessories that came with it together. When returning the item, please use a courier service and be sure to keep a copy of the shipping receipt. If you do not have proof of shipping, we will not be responsible for any problems such as loss or misdelivery during delivery. Please note that we will not accept returns in the following cases:
- If the item does not arrive due to delivery issues
- If the item is damaged due to delivery issues
- If the product or accessories are missing